Network Management

Upgrade fails - Microsoft Deployment WindowsInstaller InstallerException - The installation source for this product is not available

Steps to take if upgrade of UDT v3.0.2 fails, due to User Account Control (UAC) being enabled or the Installer blocked. The following error occurs during the upgrade of UDT v3.0.2 - Microsoft.Deployment.WindowsInstaller.InstallerException.

First published date

10/15/2018 8:15 PM

Last published date

9/11/2020 6:28 PM

Overview

The following error occurs during the upgrade of UDT v3.0.2

Microsoft.Deployment.WindowsInstaller.InstallerException.

The installation source for this product is not available.

Product section

User Device Tracker

Cause

This error might occur due to one of the following reasons:

User account control (UAC) is enabled.
Installer is blocked.

Resolution

To resolve this issue, you may choose two do either of the two resolutions provided below.

To disable the UAC:

Log in to the server as a Local Administrator.
Click Start > Control Panel > User Accounts > Turn on or off User Accounts > Off.

To unblock the Installer, follow these steps:

Click Start > My Computer > Program Files(x86) > SolarWinds > Orion > UDT > Installer.
Right-click Properties > Unblock.
Check that the UDT Installer is present in

%Temp%\SWOrionSetup\SubInstallers\

Run the installer, to extract the MSI files.
Change the directory name and install UDT.
Click Start > Run > cmd > type cd > type
```
cd..%Temp%\SWOrionSetup\SubInstallers\
```
Click Enter > msiexec /i UDTInstaller.msi.
Start the application pool in IIS manually and repair permissions - For more information, see Microsoft support.

Disclaimer: Please note, any content posted here is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.