Tools

Upgrade Serv-U Gateway to the latest version

This article describes the steps on how to upgrade Serv-U Gateway to the latest version.

First published date

6/26/2020 5:33 PM

Last published date

7/11/2025 7:18 PM

Overview


How to upgrade Serv-U Gateway to the latest version for Windows installs.
For Linux deployments, please refer to this article.
For Serv-U MFT upgrade guide, refer to this article.
Please see the supported operating systems list in our Serv-U System Requirements page.
 

Product section

Serv-U Managed File Transfer & Serv-U FTP Server

Resolution


Download the Serv-U Gateway installer from your Customer Portal:

  1. Open a browser and go to https://customerportal.solarwinds.com.
  2. Log in using your Solarwinds Customer Account UserID and Password.
  3. Navigate to Licenses > Manage Licenses.
  4. Scroll down and look for Serv-U Gateway entry and click on "Choose Download" button right beside it.
  5. Under Product Downloads > Server Downloads > select the appropriate version of Serv-U Gateway you want to download.
  6. Click on the "Download" button.

Preparations for upgrade:

  1. Create a snapshot backup of your current Serv-U Gateway server if applicable.
  2. Make a backup copy of the files below.
  • C:\Program Files\RhinoSoft\Serv-U Gateway\Accept-Public-IP-CIDRs.txt
  • C:\Program Files\RhinoSoft\Serv-U Gateway\Serv-U-Gateway.ini (if there is any)
  • C:\ProgramData\RhinoSoft\Serv-U Gateway\Serv-U-Gateway-ID.txt
Running the Serv-U Gateway installer:
  1. Access the downloaded zip file for the installer and make sure to extract the contents.
  2. Right-click the Serv-U Gateway  installer and select Properties.
  3. Click "Unblock" if available.
  4. Stop the Serv-U Gateway service
  5. Right-click the Serv-U Gateway installer again, and then run the installer as an administrator.
  6. Complete the installation wizard.

Upgrade Tips:

  • If the Serv-U Gateway install is giving an error about not being able to overwrite or access a file, make sure to stop the Serv-U Gateway service again through the Windows Services console and click Retry.
  • After successfully running the upgrade or install file, make sure that the Gateway service is running
  • Verify that the Gateway is listening to port 1180 by running a netstat test. 
  • Open the command prompt and run the command below. The result should show that port 1180 is listening on IP 127.0.0.1 and the Serv-U Gateway server internal IP address.
REM Disclaimer: Scripts are not supported under any SolarWinds support program or service.
REM Scripts are provided AS IS without warranty of any kind. SolarWinds further disclaims all warranties including, without limitation, any implied warranties of merchantability or of fitness for a particular purpose.
REM The risk arising out of the use or performance of the scripts and documentation stays with you. 
REM In no event shall SolarWinds or anyone else involved in the creation, production, or delivery of the scripts be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the scripts or documentation. 

netstat -ano | findstr :1180
  • Verify that the Serv-U MFT and Serv-U Gateway connection is good. 
  • Log in to the Serv-U MFT server and launch the Management Console. 
  • Go to Global > Server Details > Serv-U Gateway tab.
  • The connection status icon should be Green or Amber.
  • If the status shows the license is expired, apply your Serv-U Gateway license.
  • Log in to your Customer Portal page and retrieve the Serv-U Gateway license key
  • Back in the Serv-U Management Console, go to Global > Server Details > Serv-U Gateway tab.
  • Select the Gateway entry and then select "Properties" to open the "Properties" dialog.
  • Copy your Serv-U Gateway Registration ID (not a Serv-U Registration ID) into the box and click "Save".
  • Once the Serv-U MFT to Serv-U Gateway connection is established, make sure that the Serv-u MFT listener for the Gateway IP address is working.
  • In the Serv-U Management Console, go to Domains > Domain Details > Listeners tab.
  • If the Gateway IP address entries show a yellow icon, disable one of the listeners, SAVE, then re-enable the listener.

Note: The Serv-U Gateway application does not have a console or interface. It only acts like a reverse proxy service. To configure the Serv-U Gateway application, the Serv-U Administrator needs to access the Serv-U MFT server and launch the Management Console. Then go to Global > Server Details > Serv-U Gateway tab.