Network Management

Updates & Evaluations is stuck in Checking for potential programs

The My Orion Deployment > Updates & Evaluations is stuck in Checking for potential programs when doing a System Check

First published date

11/10/2020 8:55 PM

Last published date

8/2/2022 8:40 AM

Overview

Product section

Network Performance Monitor

Cause

Permission of Network Service in Full Control for the C:\Windows\Temp folder is not set.
Administration Service is not running/working properly.

Resolution

Check the 'Network Service' account permission on C:\Windows\Temp folder

Right Click on the C:\Windows\Temp folder.
Go to the Security tab
Verify if the Network Service has Full Control to the folder.
If none, please click Edit
Select 'Network Service'
Check 'Full Control'
Click Apply
Re-run the Updates and Evaluation again

If still have issues, please try below

Open the Orion Service Manager - Restart Solarwinds Administration Service on all the pollers
Login to WebConsole again
Run all HealthChecks again and ensure the last run timestamp is updated.
If there is still a problem, go to the Control Panel > Programs and Features. Repair the Active Diagnostics and Administration Service.

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