Network Management

Update the sender email address on all alerts - Orion Platform

This article provides steps on how to update the sender email address on multiple alert

First published date

10/10/2018 2:23 PM

Last published date

1/17/2022 7:40 AM

Overview

There are many ways to accomplish this task, but the easiest is this. If the customer preferred to do it in bulk using the Orion Database that is also possible, refer to Thwack or create a Support case.

Product section

Orion Platform

Resolution

  1. In the Orion Web Console, go to Settings > Manage Alerts.
  2. Click the Action Manager tab.
  3. Check as many or as little checkboxes for the actions named Send an Email/Page.
  4. Click Edit.
  5. Change the Sender Details.
  6. Click Next a few times.
  7. Click Save Changes.

*Sender name information with be overridden if the email account being used has a different name in Exchange.