Security Compliance

Update not Applicable error message in Patch Manager

This article describes an issue that generate Not Applicable errors in the Patch Manager Administrator Console. Error message: The update is not applicable to your computer.

First published date

10/15/2018 3:00 PM

Last published date

5/30/2021 4:10 PM

Overview

Some times you may see following message in Patch manager console after update management task against 1 or more end points.

 This update is not applicable to your computer.

Product section

Patch Manager

Cause

For Microsoft and third party updates: The following table lists the causes for this error message. See Microsoft KB 3057448 for details (© 2017 Microsoft Corporation, available at https://support.microsoft.com, obtained on December 5, 2017).

CAUSE	DESCRIPTION
The update is superseded	The update was replaced by a newer update that is currently installed on the system.
The update is currently installed	The update was previously installed by another update that carried the same payload.
Wrong update for architecture	The update does not match your CPU architecture. Updates are published by CPU architecture.
Missing prerequisite update	The update requires a prerequisite update before it can be installed on the system. For example, KB 2919355 must be installed on Microsoft^®Windows^® 8.1 and Windows Server 2012 R2 computers before many of the updates that were released after April 2014 can be installed.

Resolution

Log in to the Patch Manager Administrator Console.
In the navigation menu, expand Administration and Reporting > Software Publishing.
Select the targeted vendor.
In the center pane, select a package.
Click the tabs at the bottom of the screen to review the Prerequisite, Applicability, and Installed rules.

Disclaimer: Please note, any content posted here is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.