Tools

Unresponsive tools in the Toolset tab in the SolarWinds web interface

When running the Tools in Toolset for Web, they are unresponsive and do not load the results.

First published date

10/15/2018 8:41 PM

Last published date

7/21/2025 4:41 PM

Overview

The following error occurs in the Toolset.BusinessLayer.log file when running any tool from the Toolset tab of the SolarWinds web interface:
 

ERROR SolarWinds.Toolset.BusinessLayer.ResultNotification.ResultNotificationProxy - Error occured during remote service call
System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at http://{Address}/Orion/Toolset/Services/ResultNotificationService.svc that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException, if present, for more details. ---> System.Net.WebException: The remote server returned an error: (404) Not Found.

Product section

Engineers Toolset

Cause

The error is caused when the address used by the Toolset module to access the BusinessLayer is incorrect.

Resolution

  1. Open to the following file in Notepad: C:\inetpub\SolarWinds\Orion\Toolset\web.config

  2. Set the value for the URL of the SolarWinds Platform web interface. For example:  
    <add key="CustomBaseServiceUrl" value="http://mysolarwindsplatform.domain.com"/>
<add key="CustomBaseServiceUrl" value="https://mysolarwindsplatform.domain.com"/> (If you are using HTTPS for Toolset)
  3. Save the file.
  4. Restart the All SolarWinds services in the SolarWinds Platform Service Manager.

***For HA (High Availability Environments)  Please disable the HA pools first before performing the steps above.

***Update:
For SolarWinds Platform environments, the files would be in  C:\Program Files\SolarWinds\Orion\Web\Orion\Toolset\web.config