Network Management

Unlock the Network Atlas Map

Using a SQL query to open an unlocked Network Atlas Map.

First published date

11/29/2018 10:59 PM

Last published date

9/12/2022 8:13 AM

Overview

Using a SQL query to open an unlocked Network Atlas Map.

Product section

Network Performance Monitor

Cause

The Network Atlas Map gets locked at times when the given user credentials for unlocking the maps are unavailable. The maps do not open when having different credentials.

Resolution

The following steps help to unlock the map using an SQL query:

Before doing any work on your database, please make sure that you have a current backup, as the below steps will make a permanent change to your database - Backing Up, Restoring, and Migrating Your Orion Database.

Click Start > All Programs > SolarWinds Orion > Advanced Features >Database Manager.
Select the required database from the left pane.
Right-click Database > New Query.

Enter the following query in the Query Section:

Update MapStudioFiles set LockUser= NULL Update MapStudioFiles set LockDate= NULL Update MapStudioFiles set ComputerName= NULL

Click Execute Query.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.