Network Management

Unexpected Website Error: The settings property 'AccountType' was not found in Orion

This article addresses the issue where the following error occurs while Adding a new AD account or updating an existing AD account in the Orion web console

First published date

11/2/2018 1:50 PM

Last published date

9/10/2021 12:33 PM

Overview

When adding a new AD account or updating an existing AD account in the Orion web console, you might encounter an error,

Unexpected Website Error
The settings property 'AccountType' was not found.


Sample Image:
 

image.png

This article describes and addresses this issue in your Orion Web Console

 

Product section

Orion Platform

Cause

This occurs when the SID for the AD group is the same
You added an AD group account and now trying to Add individual AD account of the group in Orion.

Resolution

If you are new to Solarwinds, I would recommend checking this page first Manage Orion Web Console user accounts in the Orion Platform


Scenario 1:

  1. Verify if the AD the user account you are trying to add does not belong to the same AD group which is already added in Orion.
  2. If the AD group is already added, then there is no need to add individual accounts to avoid this error.
  3. Enable Orion Platform users to authenticate through LDAP if the AD login is taking a long time - this was the case with one cust where local Orion account login is instant but AD Login taking a while. Once we enabled LDAP auth AD login was faster.

If it is an AD group or user you are trying to add, then recreate the AD account group
  1. Go to Settings > All Settings > Manage Accounts > Manage Group Account.
  2. Select the old AD account.
  3. Delete.
  4. Add the new (renamed) AD account.

image.png


Scenario 2:

If you are getting this error while adding an AD Account / Group that was renamed, then follow below TS steps

Get the Security Identifier (SID) of the user account that is producing the error:

  1. Open a PowerShell prompt on the Active Directory Server.
  2. Run the following command.
    get-aduser -Identity username | select SID
  3. Copy the SID of the user account.

Check if that SID already exists in the Orion Database:

  1. RDP to the Orion Server.
  2. Open Database Manager.
  3. Add Default Server.
  4. Right-click the Orion Database > New Query.
  5. Run the following query. 
    -- Scripts are not supported under any SolarWinds support program or service.
-- Scripts are provided AS IS without warranty of any kind. SolarWinds further
-- disclaims all warranties including, without limitation, any implied warranties
-- of merchantability or of fitness for a particular purpose. The risk arising
-- out of the use or performance of the scripts and documentation stays with you.
-- In no event shall SolarWinds or anyone else involved in the creation,
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-- (including, without limitation, damages for loss of business profits, business
-- interruption, loss of business information, or other pecuniary loss) arising
-- out of the use of or inability to use the scripts or documentation.

SELECT * FROM Accounts
WHERE AccountSID = '%PasteSIDFromAbove%'
  6. Execute the query.

The output should produce a  different username. This means that the account being tried to be added used to have a different username.


Remove the user account in question in Orion:
 

  1. Open the Orion Web Console.
  2. Go to Settings > Manage Account.
  3. Find the problematic user account.
  4. Select the checkbox.
  5. Click Delete.