Network Management

Unexpected Website Error, Requested Timed out when running Network Discovery on the Orion Platform

This article address what to look for when getting an Unexpected Website Error, Requested Timed out during a Network Discovery

First published date

7/8/2019 9:18 PM

Last published date

4/14/2026 8:15 PM

Overview

In Network Discovery, after entering the Subnet or IP addresses to discover and selecting next, the following Unexpected Website Error occurs: 

Saving the error report locally and opening it shows something like the below: 
… /Orion/VIM/Discovery/Config/ESXCredentials.aspx
Message: Request timed out

The OrionWeb.Log shows:
ERROR Orion_VIM_Controls_NodeWizardPlugin - (null)  VIM Business Layer is not available.
SolarWinds.ApiProxyFactory.TransientApiProxyException: Exception of type 'SolarWinds.ApiProxyFactory.TransientApiProxyException' was thrown. --->

VIM Business Layer Log 
Shows an SQL Connection error

BusinessLayerHost.log 
Empty

InformationServicev3.log
Empty
 

You may also find that the Network Discovery page is inaccessible, and throws a similar Request Timed Out error.

Product section

Orion Platform

Cause

Connection to the SQL Server was lost causing a plugin to fail.

This could potentially be the case with any plugin and not just VIM.

Resolution

  1. Restart the Module Engine Service as per the article: How to Start, Stop, or Restart Orion Services with the Orion Service Manager in Orion Platform 
  2. Check the BusinesLayerHost.log (C:\ProgramData\SolarWinds\Logs\Orion) to make sure all plugins are loaded successfully.
  3. Re-test the Network Discovery wizard.
If the issue persists, try the following:
  • On Orion server, go to Control Panel > Programs and Features.
  • Repair SolarWinds Integrated Virtual Infrastructure Monitor (IVIM) or Virtual Infrastructure Monitor (VIM)
  • Follow the onscreen instruction to complete the Configuration Wizard.