Tools

Understanding the “Usage Limit” message in SolarWinds Service Desk

First published date

9/28/2026 4:55 PM

Last published date

9/28/2026 4:55 PM

Overview

The following message appears when Service Desk license usage exceeds the purchased license count:

Usage Limit: Your current usage exceeds what's been purchased.
Please add coverage and provide billing details here.

Product section

Service Desk

Resolution

  1. Go to Setup > Account > Account Summary > License Info.

  2. Compare the Purchased and Used license counts.

  3. Review users assigned the Administrator or Service Agent User roles. Use View Users to identify the users consuming each license type.

  4. If appropriate, change users who only need portal access to Service Task User or Requester. Confirm that the new role provides the required access before saving the change.

  5. If all assigned licensed roles are required, use the coverage or billing option in the banner to purchase additional licenses, or contact the SolarWinds account manager.

NOTE: The banner remains until the license overage is resolved. It can take up to 24 hours to disappear after the overage is corrected.