Tools

Unable to write to shared drive

By default, the service version is logged in using the LocalSystem account. This account is different to a user account you are using to run CatTools on your machine. It does not know about any mapped drives that are defined and are accessible by your user account.

First published date

10/17/2018 9:47 PM

Last published date

10/17/2018 9:47 PM

Overview

This article details a resolution to the issue in which you are unable to write to a mapped shared drive in Kiwi CatTools.

Product section

Kiwi CatTools

Cause

By default, the service version is logged in using a LocalSystem account. This account is different from the user account you are using to run CatTools on your machine. A LocalSystem account does not know about any mapped drives that are defined and are accessible by your user account.

Resolution

You can resolve this using one of two options:

Provide CatTools Service a domain account that has access to share and directory being shared. From Windows services.msc, right click on CatTools Service > Properties > Log On.
Provide CatTools a UNC path to share, such as \\server\sharename\dir\, not a mapped drive, such as x:\dir. Services do not see mapped drives.

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