Network Management

Unable to use SCP when doing Firmware Upgrades using NCM

SCP is one of the option to transfer upgrade files when doing firmware upgrade. This article will address an issue where in the SCP username and password variables are missing

First published date

9/13/2019 6:19 PM

Last published date

7/21/2023 1:04 PM

Overview

When selecting SCP and doing the Firmware Upgrade, You may get the error below:

ERROR Process could not continue because execution results do not match expected pattern

Product section

Network Configuration Manager

Cause

  • "Upload Image Firmware Command" is missing the username and password of SCP

Resolution

1. Enter the SCP Server details on NCM Settings > SCP Settings
2. Enter the Username and Password that can be used with NCM. If there is none, you can create one by opening SCP app on the main app server
3. Select the appropriate option for the Firmware Upgrade, make sure that it is able to see the upgrade file.
4. Select SCP option below the "Upload Firmware Image Command"
5. See and example command below:

******This is an example of a command and should not be used in production******
copy ${TransferProtocol}://${SCPServerUserName}:${SCPServerPassword}@${StorageAddress}/${NewImageName} ${NewImageSlot}${CRLF}${CRLF}dir ${NewImageSlot} ${SuccessRegEx:${NewImageName}}

6. Test if we still get the error message
7. Verify if the file is already on the device via CLI