Applications Systems

Unable to test components on an additional polling engine for SAM

This article addresses the following error that displays when testing a component in SAM: Error: Server stack trace: at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.ProcessReply ...Exception Rethrown at [0]: .... at SolarWinds.JobEngine.IJobScheduler.AddJob

First published date

10/23/2018 7:43 PM

Last published date

10/23/2018 7:43 PM

Overview

If you receive the following error when you are testing a component in SAM, see the resolution below:

 

Error: Server stack trace: at System.ServiceModel.Channels.SecurityChannelFactory`1.SecurityRequestChannel.ProcessReply

...Exception Rethrown at [0]: .... at SolarWinds.JobEngine.IJobScheduler.AddJob

Product section

Server Application Monitor

Cause

Unknown 

Resolution

  1. Go to C:\ProgramData\SolarWinds\JobEngine on the affected additional polling engine.
  2. Take a backup of the UCDAT1.xml file/rename it to UCDAT1.xml_OLD
  3. Stop all services using Orion Service Manager.
  4. Delete the UCDAT1.xml file.
  5. Run the configuration wizard.
  6. Repeat the steps for each affected polling engine.

  7. This file is:

    Job Engine credentials file, ucdat1.xml  .
    Note: For Additional Polling Engines installed on Windows Server 2008, this file is located, by default, in C:\ProgramData\SolarWinds\JobEngine\. For Additional Polling Engines installed on Windows Server 2003, it is located, by default, in C:\Documents and Settings\All Users\Application Data\SolarWinds\JobEngine\.

    https://thwack.solarwinds.com/thread/20443

    Additional note: These steps also may be required on the Main Poller

See also: Error: there was an error processing the request when testing component monitors