Network Management

Unable to start Orion Syslog and Traps services after migrating to new server

Syslogs and trap services fails as down and not working after user migrates to a new server.

First published date

10/30/2018 2:31 PM

Last published date

2/26/2025 3:54 AM

Overview

Unable to start Orion Syslog and Traps services after migrating to the new server either main or Additional poller. 

For Syslog, the following error message is seen in C:\ProgramData\SolarWinds\Logs\Orion\SyslogService.log.

Syslog is not supported by the currently installed products.
To enable Syslog support in Orion, you must install the Network Performance Monitor (NPM) or Application Performance Monitor (APM) modules.

 

For Traps, the following error message is seen in C:\ProgramData\SolarWinds\Logs\Orion\TrapService.log.

The SolarWinds Traps Service is not supported by the currently installed products.

To enable SNMP Trap support in Orion, you must install the Network Performance Monitor (NPM) or Network Configuration Manager (NCM) modules.

Product section

Orion Platform

Cause

This is due to license not activated for the Orion Server or poller in question

Resolution

Activate the Orion license: Deactivate and activate Orion product licenses during migration

Please note that if you are activating the Orion Licenses on a version of NPM 12 or later, you will need to activate the new license using the Orion Web Console License Manager and not the legacy application that resides on the Solarwinds server itself.

If the license(s) were already activated on the new server then:

  • Deactivate licenses on the new server
  • Delete the old server from [dbo].[Engines] in the database
  • Delete the old server from [dbo].[OrionServers] in the database
  • Delete the old server from [dbo].[Websites] in the database

Activate licenses on the new server