Tools

Unable to send a client email when saving a WHD ticket

How to troubleshoot a client email issue when saving a ticket in Web Help Desk.

First published date

10/25/2018 2:26 PM

Last published date

9/10/2020 2:38 PM

Overview

The following error appears when saving a ticket in Web Help Desk:

550 5.7.1 Client does not have permissions to send as this sender

Product section

Web Help Desk

Cause

The user account in Microsoft^® Exchange Server^® 2007 or 2010 does not have the correct permissions to send an email.

Resolution

Grant the Send As permission in Microsoft Exchange Server 2007 or 2010 to the user account or mailbox used to set up the outgoing mail account.

See the following Microsoft KB articles for more information:

How to Grant the Send As Permission for a Mailbox (© Microsoft 2018, available at https://www.microsoft.com/en-us/, obtained on November 20, 2018).
Restrict Anonymous Access to SMTP (© Microsoft 2018, available at https://www.microsoft.com/en-us/, obtained on November 20, 2018).
Allow Anonymous Relay on a Receive Connector (© Microsoft 2018, available at https://www.microsoft.com/en-us/, obtained on November 20, 2018).

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.