Tools

ITSM - Unable to see users index list

This article discusses steps on how user will be able to see users index list when raising incidents or request on behalf of another user as well as adding users into CC list.

First published date

2/15/2023 8:04 AM

Last published date

7/15/2025 11:01 PM

Product section

Service Desk

Resolution

In order for a user in any Role (Requester, Service Task User, and Service Agent User) to be able to see users list. They need to have the following permission.
  • On Service Desk application
  1. Go to Setup
  2. Click Account
  3. Roles & Permissions
  4. Add the following permissions below
        TYPE – Permission
        ACTION – Read
        SUBJECT – Users
        SCOPE – N/A

Related documentation link: https://documentation.solarwinds.com/en/success_center/swsd/content/completeguidetoswsd/roles-&-permissions.htm