Network Management

Unable to see call records from CUCM

Unable to see Call Details from CUCM. CDRFTP - Incomplete file detected

First published date

10/22/2018 9:38 PM

Last published date

10/22/2018 9:38 PM

Overview

Unable to see Call Details from CUCM.

ERROR:

2016-05-02 15:02:23,458 [STP SmartThreadPool Thread #0] WARN SolarWinds.Orion.IpSla.Jobs.Ftp.CiscoCcmFtpClient - CDRFTP - Incomplete file detected [fileName:cdr_StandAloneCluster_01_201605020905_58052 (216)]
2016-05-02 15:02:24,177 [STP SmartThreadPool Thread #0] WARN SolarWinds.Orion.IpSla.Jobs.Ftp.CiscoCcmFtpClient - CDRFTP - Incomplete file detected [fileName:cmr_StandAloneCluster_01_201605020905_58052 (216)]

Product section

VoIP & Network Quality Manager

Cause

This is due to either an issue with the CUCM or the FTP server. It may be that the CDR / CMR is still being written or the file is not completely updated by the CUCM.

Resolution

First, try using a different FTP server. In case that doesn't work, follow the steps below:

In the Orion Web Console, access the Advanced Configuration options. For more information, see Advanced Configuration access in Orion Platform.
Scroll down to the section Ipsla.BusinessLayer.Settings.
Select DisableFtpPartialFileCheck.
Click Save

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