Tools

Unable to run Portecle from a Non-Default Drive

This article describes how to address an issue when running Portecle from a non-default drive.

First published date

11/2/2018 7:22 PM

Last published date

12/16/2019 4:39 PM

Overview

When Web Help Desk is installed on a non-default drive, either in E: or D:, Portecle will not run and return an error.

"The is no extension in "D:\Program "
OR
"The is no extension in "E:\Program "

Product section

Web Help Desk

Cause

By design, Portecle in Web Help Desk can only be run from the default installation folder: C:\Program Files\WebHelpDesk

Resolution

Run Windows command prompt as an administrator
Run the commands below. Take note of the drive letter in each command. Change the drive indicated in the command accordingly, i.e. if Web Help Desk is installed on drive D or E.

REM Disclaimer: Scripts are not supported under any SolarWinds support program or service.
REM Scripts are provided AS IS without warranty of any kind. SolarWinds further disclaims all warranties including, without limitation, any implied warranties of merchantability or of fitness for a particular purpose.
REM The risk arising out of the use or performance of the scripts and documentation stays with you. 
REM In no event shall SolarWinds or anyone else involved in the creation, production, or delivery of the scripts be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the scripts or documentation. 

"D:\Program Files\WebHelpDesk\bin\jre\bin\java.exe" -cp "D:\Program Files\WebHelpDesk\bin\portecle-1.11\Portecle.jar";"D:\Program Files\WebHelpDesk\bin\portecle-1.11\bcprov.jar" net.sf.portecle.FPortecle

OR

"E:\Program Files\WebHelpDesk\bin\jre\bin\java.exe" -cp "E:\Program Files\WebHelpDesk\bin\portecle-1.11\Portecle.jar";"E:\Program Files\WebHelpDesk\bin\portecle-1.11\bcprov.jar" net.sf.portecle.FPortecle

Disclaimer: Scripts are not supported under any SolarWinds support program or service. Scripts are provided AS IS without warranty of any kind. SolarWinds further disclaims all warranties including, without limitation, any implied warranties of merchantability or of fitness for a particular purpose. The risk arising out of the use or performance of the scripts and documentation stays with you. In no event shall SolarWinds or anyone else involved in the creation, production, or delivery of the scripts be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the scripts or documentation.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.