Network Management

Unable to perform network discovery

Unable to run network discovery after upgrading from a User Device Tracker 3.1 RC version to 3.1 version release.

First published date

10/15/2018 8:02 PM

Last published date

4/17/2019 4:49 PM

Overview

Customers running NPM version 11 and  upgrading from UDT 3.1 RC1 to RC2 (also known as UDT 3.1 RTM) may have an issue when performing a discovery. The discovery will run for a few moments and then stop, generating the following error:

"Unexpected Website Error
Unable to filter result by Ignore List
For more troubleshooting help, see the SolarWinds Knowledge Base, or contact support"
 

Product section

User Device Tracker

Cause

This error is caused by a mismatch in the NPM Packaging roots file. 
 

Resolution

To resolve this issue perform the following tasks:
  1. Navigate to the "\Program Files (x86)\SolarWinds\Orion\Packaging\Roots" location.
  2. Edit the NPM.Packaging.roots file with a text editor like notepad. 
  3. Update the line:  
    <requires id="Orion.Interfaces" version="[5.1.11,]" /> <requires id="Orion.Interfaces" version="[5.1.11,]">
    to  
    </requires> <requires id="Orion.Interfaces" version="[5.2.0.46,]" /><requires id="Orion.Interfaces" version="[5.2.0.46,]">
  4. Update the line:  
    </requires>  <requires id="Orion.Interfaces.Discovery" version="[1.0.0,]" /> <requires id="Orion.Interfaces.Discovery" version="[1.0.0,]"/>
    to  
    <requires id="Orion.Interfaces.Discovery" version="[1.0.0.55,]" />  <requires id="Orion.Interfaces.Discovery" version="[1.0.0.55,]">  </requires>
  5. Save the update.
  6. Run the configuration wizard for NPM in its entirety selecting all options.