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Unable to open ticket attachment in WHD web portal

This article is about a known issue in WHD v12.7.11 where a ticket attachment cannot be opened.

First published date

4/20/2023 1:11 AM

Last published date

2/20/2025 10:27 PM

Overview

If you add an attachment to a Ticket via the WHD Client UI then try and access it again afterwards as that Client or the Client Admin then it fails with an Error:

"HTTP failure response from <HTTPS://{SERVERNAME}/helpdesk/attachment/download?type=jobticket&attachmentid=3: 400 OK"

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This issue is now fixed in WHD v12.7.12. Please check the Release Notes under the Fixed issues section:

Web Help Desk 12.7.12 Release Notes

Product section

Web Help Desk

Cause

Bug in WHD v12.7.11

Resolution

Upgrade to WHD v12.7.12.
How to upgrade? Please check this document: Upgrade WHD

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