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Unable to open attachments in tickets in Web Help Desk

This article addresses the following error message that displays when you open an attachment in a ticket: Page cannot be displayed.

First published date

10/18/2018 12:47 PM

Last published date

4/12/2022 3:50 PM

Overview

When the technicians attempts to open an attachment on the ticket, the following error message appears
"Page cannot be displayed." Checking the attachment URL, it is not pointing to the correct server.

Product section

Web Help Desk

Cause

The error is caused by the fully-qualified domain name (FQDN) missing in the Server DNS Name field.

Resolution

Log in to Web Help Desk as an administrator.
Click Setup > General > Options.
In the Server DNS Name field, enter the fully-qualified domain name (FQDN) for the server.
For example:
support.webhelpdesk.com
Set Force HTTPS to Always
Click Save.

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