Unable to open Web Help Desk after setting up SAML

After entering WHD authentication details into Security Assertion Markup Language (SAML), saving those changes, and logging out of WHD, you cannot open the WHD Administrator Console. 

Incorrect configuration prevents you from accessing the login page. 

Perform one of the following procedures.

Reset the authentication type

1. Log in to Web Help Desk by appending the following to the login URL:
   ?username=<username>&password=<password>
   where <username> and <password> are your username and password.
   For example: http://yourURL/helpdesk/WebObjects/Helpdesk.woa?username=<username>&password=<password>
2. Click Setup > General > Authentication.
3. Select Web Help Desk as your authentication method.
4. Click Save.

Update the Web Help Desk database

1. Open your Web Help Desk database. 
2. Update the PREFERENCE setting to:
   EXTERNAL_AUTH_PARAM_TYPE = 0
3. Run the following SQL query to update the settings:

   -- Disclaimer: Scripts are not supported under any SolarWinds support program or service.
   -- Scripts are provided AS IS without warranty of any kind. SolarWinds further disclaims all warranties including, without limitation, any implied warranties of merchantability or of fitness for a particular purpose.
   -- The risk arising out of the use or performance of the scripts and documentation stays with you. 
   -- In no event shall SolarWinds or anyone else involved in the creation, production, or delivery of the scripts be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the scripts or documentation. 
   
   update PREFERENCE SET EXTERNAL_AUTH_PARAM_TYPE=0;

4. Run the following SQL query to verify your settings:

   -- Disclaimer: Scripts are not supported under any SolarWinds support program or service.
   -- Scripts are provided AS IS without warranty of any kind. SolarWinds further disclaims all warranties including, without limitation, any implied warranties of merchantability or of fitness for a particular purpose.
   -- The risk arising out of the use or performance of the scripts and documentation stays with you. 
   -- In no event shall SolarWinds or anyone else involved in the creation, production, or delivery of the scripts be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the scripts or documentation. 
   
   select EXTERNAL_AUTH_PARAM_TYPE from PREFERENCE;