Network Management

Unable to manage nodes with Internal Server Error in the SolarWinds Platform Web Console

This article is related to an Internal Server error that prevents you from accessing the "Manage Nodes" link. This may be the result of the language settings on the server. Read this article for more details.

First published date

11/1/2018 8:32 PM

Last published date

1/3/2025 10:54 PM

Overview

The link "Manage Nodes" doesn't work. The following error message is displayed: "Server Error: Internal Server Error"

 

Product section

Orion Platform

Cause

Default language for the SQL Server may not be set to English

Resolution

Possible Resolution(s):

1. Ensure that both the regional settings on the server and the language settings of the user account which is used to connect to the database are set to English.

 2. Before doing any work on your database please make sure that you have a current backup, as this will make a permanent change to your database. 

 

To check what language is configured for the database

a. Expand Databases

b. Right Click on your Orion Database (SolarWindsOrion)

c. New Query...
 

-- Scripts are not supported under any SolarWinds support program or service. 
-- Scripts are provided AS IS without warranty of any kind. SolarWinds further 
-- disclaims all warranties including, without limitation, any implied warranties 
-- of merchantability or of fitness for a particular purpose. The risk arising 
-- out of the use or performance of the scripts and documentation stays with you. 
-- In no event shall SolarWinds or anyone else involved in the creation, 
-- production, or delivery of the scripts be liable for any damages whatsoever 
-- (including, without limitation, damages for loss of business profits, business 
-- interruption, loss of business information, or other pecuniary loss) arising 
-- out of the use of or inability to use the scripts or documentation.

   DBCC USEROPTIONS

d. Click Execute

If the language is not 'us_english' please change it as follows...

a. Expand Databases

b. Right Click on your Orion Database (SolarWindsOrion)
c. New Query...
 

-- Scripts are provided AS IS without warranty of any kind. SolarWinds further 
-- disclaims all warranties including, without limitation, any implied warranties 
-- of merchantability or of fitness for a particular purpose. The risk arising 
-- out of the use or performance of the scripts and documentation stays with you. 
-- In no event shall SolarWinds or anyone else involved in the creation, 
-- production, or delivery of the scripts be liable for any damages whatsoever 
-- (including, without limitation, damages for loss of business profits, business 
-- interruption, loss of business information, or other pecuniary loss) arising 
-- out of the use of or inability to use the scripts or documentation.

Set language 'us_english'

e. Click Execute

Ensure that the language setting for the "user account" used to access the database is English

Again using SQL Server Management Studio:
a. Expand Security
b. Expand Logins
c. Right Click on user account used to connect to SolarWindsOrion database
d. Properties
e. Change Default Language to English [drop down menu]
f. Click OK.