Unable to login or authenticate in the Web Console using AD account in the SolarWinds Platform

This article explains when a local SolarWinds Platform account can log in successfully while a Windows credential cannot and then throws the error below in the SolarWinds Platform Web Console when attempting to login.
 

Login Failure.
User name and/or password incorrect.

You will see the following error in the OrionWeb.log:

(Default location: C:\ProgramData\SolarWinds\Logs\Orion):

ERROR SolarWinds.Orion.Web.LdapAuthentication - (null)  Could not connect Ldap server!

ERROR SolarWinds.Orion.Web.OrionMixedModeAuth - (null)  Failed to retrieve LdapIdentity for user domain\username.

ERROR SolarWinds.Orion.Web.LdapAuthentication - (null)  LdapException: The LDAP server is unavailable.

• Only have to configure advanced LDAP authentication if the SolarWinds Platform server is not a member of the domain of the individual/group users who can access the SolarWinds Platform Web Console
• If the SolarWinds Platform server is a member of the same domain as the users, there's no need to turn on LDAP

Solution# 1

• Log in to the SolarWinds Platform Web Console using a local SolarWinds Platform account (non-domain account).
• Click Settings > All Settings > under the User Accounts section click Advanced AD Settings.
• Switch Authenticate Active Directory Users via LDAP to OFF then click SAVE.
• Click Settings > All Settings > under the User Accounts section click Advanced AD Settings.
• Switch Authenticate Active Directory Users via LDAP to ON then click SAVE.

Solution #2

• From the Database Manager right click on the database and open a new query and execute the SQL statement.

-- Scripts are not supported under any SolarWinds support program or service.
-- Scripts are provided AS IS without warranty of any kind. SolarWinds further
-- disclaims all warranties including, without limitation, any implied warranties
-- of merchantability or of fitness for a particular purpose. The risk arising
-- out of the use or performance of the scripts and documentation stays with you.
-- In no event shall SolarWinds or anyone else involved in the creation,
-- production, or delivery of the scripts be liable for any damages whatsoever
-- (including, without limitation, damages for loss of business profits, business
-- interruption, loss of business information, or other pecuniary loss) arising
-- out of the use of or inability to use the scripts or documentation.

IF NOT EXISTS (SELECT * FROM [dbo].[WebSettings] WHERE [SettingName] = 'LogonUserType')
BEGIN
INSERT INTO [dbo].[WebSettings] ([SettingName] ,[SettingValue]) VALUES ('LogonUserType', 'NetworkCleartext')
END
ELSE
BEGIN
UPDATE [dbo].[WebSettings] SET [SettingValue] = 'NetworkCleartext' WHERE [SettingName] = 'LogonUserType'
END

Solution #3

• Try another LDAP Auth Type on the Advanced Active Directory Settings page.

Solution# 4

• Log in to the SolarWinds Platform Web Console using a local SolarWinds Platform account (non-domain account).
• Click Settings > All Settings > under the User Accounts section click Advanced AD Settings.
• Switch Authenticate Active Directory Users via LDAP to OFF then click SAVE.
• Delete and recreate the Windows Group from the Manage Accounts..