Network Management

Unable to login to the Web Console using a domain account in SolarWinds Platform 2018.x and UP

This article provides information on the issue where users are unable to log in using domain credentials to the SolarWinds Platform Web Console. There are no obvious errors or issues with the accounts.

First published date

10/23/2018 4:51 PM

Last published date

7/17/2025 4:47 PM

Overview

This issue can present as domain user accounts suddenly stop authenticating in the SolarWinds Platform and this will persist until someone makes a change to either the Auth Type or points SolarWinds Platform at a different DC. This will happen even if there are no obvious errors or issues with the accounts. 

The following error is seen in the OrionWeb.log file at C:\ProgramData\SolarWinds\Logs\Orion:
 

ERROR SolarWinds.Orion.Web.LdapAuthentication - (null)  DirectoryOperationException: An operation error occurred.Response 
Error Message: 000004DC: LdapErr: DSID-0C090752, comment: In order to perform this 
operation a successful bind must be completed on the connection., data 0, v2580
    Distinguished Name: CN=xxx,OU=External Accounts,OU=Generic Accounts,OU=NAL,OU=NAL 
Migration,DC=SW ,DC=SWLab Trace:    at 
System.DirectoryServices.Protocols.LdapConnection.ConstructResponse(Int32 messageId, 
LdapOperation operation, ResultAll resultType, TimeSpan requestTimeOut, Boolean exceptionOnTimeOut)
   at System.DirectoryServices.Protocols.LdapConnection.SendRequest(DirectoryRequest request, TimeSpan requestTimeout)
   at System.DirectoryServices.Protocols.LdapConnection.SendRequest(DirectoryRequest request)
   at SolarWinds.Orion.Web.LdapAuthentication.GetUserDN()
   at SolarWinds.Orion.Web.LdapAuthentication.TryConnect(String userName, String password, Boolean isThrowException)
 


 
 

Product section

Network Performance Monitor

Cause

The issue is caused when the incorrect authentication type is selected when adding LDAP settings to the SolarWinds Platform Web Console or cached data on the web browser. 

Resolution

  1. Log in to the Web Console using a local SolarWinds Platform account (non-domain account).
  2. Click Settings > All Settings > Advanced AD Settings.
  3. Change the Authentication Type to the correct method in order to Authenticate against the LDAP server.

Resolution 2

1. Try a different Internet browser,  

Resolution 3

  1. Try to delete and re-add the AD account in the SolarWinds Platform.