Security Compliance

Unable to log in to Adobe Air console

This article provides troubleshooting steps when you are unable to log in to the Adobe Air Console to access SEM.

First published date

10/17/2018 5:34 PM

Last published date

10/17/2018 5:34 PM

Overview

This article provides troubleshooting steps when you are unable to log in to the Adobe Air Console to access Security Event Manager (formerly Log & Event Manager).

Product section

Security Event Manager

Resolution

Verify that the correct version of the console is installed on your system.
Use the host name rather than the IP address.
Port 8443 must not be used.
If you are using 8443, be sure to accept the certificates.
If the issue is not resolved, go to %appdata% > Roaming > delete sim.console. This will force the Air Console to act like a fresh install.

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