Applications Systems

Unable to load saved recorders from the SolarWinds Platform in WPM

Receiving Error occurred. Unable to open the selected recording in the WPM Recorder upon opening pre-built Recording files. Recordings will not open.

First published date

2/6/2020 6:38 PM

Last published date

4/8/2025 10:36 PM

Overview

Receiving error in the upper right of the WPM Recorder. Recordings from the database cannot be opened. The message in the upper right reads: 
Error occurred. Unable to open selected recording.

Example of the message

Product section

Web Performance Monitor

Cause

Unknown

Resolution

Workaround 1

When signing into the WPM Recorder with domain credentials, trying signing into the Recorder with username syntax: 'domain\username' 
rather than 'username@domain'. Do not use a forward slash, always use a backslash (\).

Workaround 2

Close out of the WPM Recorder and attempt to open the recording file once more. 

If issue persists, try uninstalling the Recorder and installing back on the server.

Uninstall WPM Recorder:
  • Uninstall WPM Recorder from the Control Panel > Programs and Features.
To reinstall WPM Recorder follow the steps below:
  • On the Orion Web Console navigate to the path below
    • Settings > All Settings > under PRODUCT SPECIFIC SETTINGS  > click WPM Settings.
  • Under the Transaction Management section click Manage Recordings.
  • Click DOWNLOAD NEW RECORDER.