Unable to install Web Help Desk (WHD) v12.7.11 on a Windows Server 2022

3/6/2023 3:22 AM

2/11/2025 8:21 PM

There is a requirement to create environment variable prior to installing WHD v12.7.11 on a Windows Server 2022 OS.
Failure to do so will encounter this error and installation will not proceed:

  Fatal Application Errror

This Application has Unexpectedly Quit

Invocation of this Java Application has caused an InvocationTargetException. This application will now exit.

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Details: 

Flexeraaxf$aaa: Windows DLL failed to load
at Flexeraaxf.af(Unknown Source)
at Flexeraaxf.aa(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source)
at com.zerog.ia.installer.LifeCycleManager.executeApplication(Unknown Source)
at com.zerog.ia.installer.Main.main(Unknown Source)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.base/java.lang.reflect.Method.invoke(Method.java:566)
at com.zerog.lax.LAX.launch(Unknown Source)
at com.zerog.lax.LAX.main(Unknown Source)

 

Web Help Desk

System variable for JAVA_TOOL_OPTIONS not present.

Create or modify environment variables on Windows Server 2022.

1. On the Windows taskbar, right-click the Windows icon and select System.
2. Under Related Settings, click Advanced system settings.
3. From the Advanced tab, click Environment Variables
4. Under System Variables, click New
5. Create new environment variable:

 

6. Click OK > OK to save.

Run the WHD v12.7.11 installer again as "administrator"

Note: No need to reboot the server.