Network Management

Unable to get image filename from firmware upgrade storage

This article provides a resolution for when you receive a "Unable to get image filename "..." from firmware upgrade storage with NCM 7.6.

First published date

10/22/2018 7:36 PM

Last published date

10/22/2018 7:36 PM

Overview

This article describes issues related to the following error:
Unable to get image filename "…" from firmware upgrade storage

Product section

Network Configuration Manager

Cause

Most likely the Firmware Upgrade storage is set to the same location as the TFTP server root directory. Firmware Upgrade storage should always point into different folder.

Resolution

Click Settings > All Settings.
Under Product Specific Settings, click NCM Settings.
Open ‘TFTP Server’ settings under the Network section and be sure that it is different than the ‘Storage Location’ under the Firmware Upgrade section.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.