Unable to download configs from Aruba devices

10/22/2018 7:22 PM

10/9/2023 4:00 PM

The following error message is displayed and you are unable to download the configuration from Aruba devices:

Connectivity issues, discarding configuration (or configuration is too short)

 

Network Configuration Manager

This error is caused by incorrect or incomplete commands in the template that is assigned to the device.

1. Go to Settings > NCM Settings > Device Templates.
2. Create a new template using the following:

   <!--SolarWinds Network Management Tools-->
   <!--Copyright 2005 SolarWinds.Net All rights reserved-->
   <Configuration-Management Device="Azalea Networks Wireless Access Point" SystemOID="1.3.6.1.4.1.23631">
       <Commands>
           <Command Name="RESET" Value="terminal no length"/>
           <Command Name="Reboot" Value=""/>
           <Command Name="RebootAt" Value=""/>
           <Command Name="EnterConfigMode" Value="config t"/>
           <Command Name="ExitConfigMode" Value="end"/>
           <Command Name="Startup" Value="config"/>
           <Command Name="Running" Value="running-config"/>
           <Command Name="DownloadConfig" Value="show ${ConfigType}"/>
           <Command Name="UploadConfig" Value=""/>
           <Command Name="DownloadConfigIndirect" Value=""/>
           <Command Name="UploadConfigIndirect" Value=""/>
           <Command Name="EraseConfig" Value=""/>
           <Command Name="SaveConfig" Value=""/>
           <Command Name="Version" Value="show version"/>
       </Commands>
   </Configuration-Management>

In some Aruba Devices, there are extra Confirmation questions to download and then exit the configuration
(Have seen this on some, but not all 2930s and 2450s
The Device Template will need to add the following lines to the above:

<Command Name="UseMultipleDownloadCommands" Value="True"/>
<Command Name="Disconnect" Value="exit{CRLF}y"/>

Need to modify the following lines:

<Command Name="RESET" Value="terminal 1000"/>
<Command Name="DownloadConfig" Value="show ${ConfigType}${CRLF}y${CRLF}${CRLF}"/>

1. Edit the nodes in question, and then scroll down to the Communication section.
2. Select the new device template in the Device Template drop-down menu.
3. Test the downloaded configuration.