Security Compliance

Unable to connect to the Patch Manager server using a remote console

This article describes how to troubleshoot a bad connection to the Patch Manager server using a remote Patch Manager Admin Console.

First published date

11/29/2018 10:39 PM

Last published date

5/19/2022 6:08 AM

Overview

Unable to connect to Patch Manager server using a Patch Manager Admin Console running on a remote system.

Product section

Patch Manager

Cause

  • EminentWare Data Grid Server (EWDGS) service is not responding
  • Patch Manager is not connected to port 4092 (default connection)

Resolution

Restart the EmminentWare Data Grid Server Service 

You can restart the service using a command prompt or the Service Control Manager. 

To restart the service using a command prompt, open a command prompt window and execute:

net stop ewdgs / net start ewdgs
To restart the service using the Service Control Manager:

  1. Click Start > All Programs > Administrative Tools > Server Manager > Services

  2. Select the EmminentWare Data Grid Server Service.

  3. Click Stop to stop the service.

  4. Click Start to start the service. 

Verify that the console can access the Patch Manager server 

  1. Log in to the Patch Manager Admin Console on the remote system.
  2. In the navigation pane, expand Patch Manager System Configuration > Patch Manager Servers and select Application Servers.
  3. In the Actions pane, click Patch Manager Server Wizard.
  4. Select Edit an existing Patch Manager's configuration settings, and click Next. 
  5. In the wizard, click the Server Name drop-down menu and select the targeted Patch Manager server.
  6. Click Resolve to populate the remaining fields.
  7. Enter a valid IP address in the IP Address field, and click Next.
  8. Verify that the TCP/IP port is configured to port 4092. If not, update this field.
  9. Complete the wizard.