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Unable to connect to the Mobile Gateway running on Dameware Central Server version 12.1.1

This article provides information about connection issues to the mobile gateway running on DRSC 12.1.1 from a mobile app.

First published date

6/18/2020 9:29 PM

Last published date

9/28/2021 6:50 PM

Overview

There is an issue introduced on version 12.1.1 of the Dameware Central Server in which the mobile application is not able to connect to the mobile gateway.

Product section

Dameware Remote Support & Mini Remote Control

Cause

There were security updates done on version 12.1.1 causing the mobile application to not able to connect to the mobile gateway.

Resolution

You may need to downgrade to version 12.1.0 of the Dameware Central Server.

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