Security Compliance

Unable to connect to client systems using WMI Providers

This article addresses an error that displays in Patch Manager when you connect to your client systems using WMI Providers. Error message: Details: Although we successfully connected to Some_Client_Computer_FQDN, we were unable to install the EminentWare WMI providers. Detail: Input string was not in a correct format.

First published date

10/18/2018 8:14 PM

Last published date

10/18/2018 8:14 PM

Overview

When you connect to your client systems using WMI Providers, the procedure fails and Patch Manager displays the following error:

Details: Although we successfully connected to Some_Client_Computer_FQDN, we were unable to install the EminentWare WMI providers. 
Detail: Input string was not in a correct format.

Product section

Patch Manager

Cause

The WMI Providers directory includes invalid files that are interpreted as valid WMI Provider installers.

Resolution

Navigate to your Patch Manager directory.
Navigate to the following directory:
Server\packages\EminentWare
Verify that the directory contains:
wmirdist.msi wmiproviders_X.X.XXX.exe
where X.X.XXX is the Patch Manager version.
Remove any additional files in the directory.
Reconnect to your client systems using WMI Providers to verify that the issue is resolved.

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