Unable to connect to SMTP to Send Test Email in Orion

10/23/2018 12:44 PM

12/22/2022 7:05 PM

Scenario 1:
This article describes the issue when you are unable to connect to SMTP to Send Test Email.

When this issue occurs, you receive the following error from the remote server:

(403) Forbidden

• See ActionsExecution.log in C:\ProgramData\SolarWinds\Logs\Orion

Or Error: 

 0x80040213 The transport failed to connect to the server

You can perform some troubleshooting and be able to connect to the SMTP and and other times it may fail. The connection To or From the SMTP server is getting dropped somewhere along the way.  This is not an SW application issue as the same results have shown using the application and a simple telnet session.

Other troubleshooting tools used:

https://www.port25.com/how-to-check-...net-session-2/  (content provided by SCOTT HABICHT, available at https://www.port25.com/, obtained on Dec 7, 2018)

Scenario 2:
Another issue reported by some customer who upgraded to 2022/2023 releases is some Email attachments (PDF and Excel format) not opening after received via email. They see this message

Network Performance Monitor

Scenario 2: Affects only some customers cause unknown as of 2023.2, please open case with support.

Solution for Scenario 1:
Validate if able to test via PowerShell 
example for a test:
Send-Mailmessage -SmtpServer <YourSMTP Servername> -Port 25 -From <email> To <email> -Subject Test -Body test
(Consult Powershell Guide to add additional commands if required authentication SSL and credential)

If test failed you will need to work with your Network Team to fix erratic SMTP connection behavior .

If Test success, or was functional for Orion, we recommend to contact us

Solution For Scenario 2:
Please open a case with support for workaround and ask them to be reported to engineering.