Applications Systems

Unable to configure the Domain configuration Tool

Domain Configuration tool does not display users and the user fields are missing.

First published date

3/19/2020 5:39 PM

Last published date

3/19/2020 6:51 PM

Overview

This article provide steps on how to resolve the issue on the Domain Configuration Tool. The Domain Configuration tool is not showing the user accounts previously added and this restrict to make any changes on the configuration


Sample screenshot of the issue:

Product section

Web Performance Monitor

Cause

The value of the numWorkerProcesses on the SolarWinds.SEUM.Agent.Service.exe.config was changed and does not match on the previous added or configured local domain accounts on the Domain Configuration Tool.

Resolution

 

  1. Access the Player server.
  2. Open and edit the SolarWinds.SEUM.Agent.Service.exe.config file using notepad. The file is under C:\Program Files (x86)\SolarWinds\Orion\SEUM\Player
  3. Add the config below between </configSections> and <!-- Domain accounts for worker processes configuration example.

<agentConfiguration workerMonitorFrequencyMs="10000" workerTimeoutS="300" allowDuplicitPlaybackRequests="false" workerProcessReconnectRetries="3" numWorkerProcesses="2" saveScreenshotsToLogDirectory="false" maxWorkerLogAgeH="168" maxHttpTraceLogAgeH="24" logRecycleIntervalS="1800" allowRemoteConfiguration="true" defaultWebServerPort="17781" useHttps="true" maxPlaybacksPerWorker="1" maxResultsBatchSizeB="10485760" workerUserGroup="SolarWinds-SEUM-Users" workerUserNamePrefix="SEUM-User-" workerUserPasswordLength="16" workerUsersUseDifferentPasswords="false" workerUserPasswordSymbols="LUSN" workerUserPasswordOverride="" includeCurrentScreenshotInResults="false" includeFailedScreenshotInResults="true" useLegacyProcessLaunchMethod="false" useLogonUserForCredentialsValidation="false" waitBeforeInstallerExecutionTimeoutMs="5000" sleepBeforeInstallerExecutionMs="5000" agentLoadWorkerWindowS="60" agentLoadReadyStateCheckFreqS="5" releaseInteractiveSessions="true" removeExceptionImagesFromResults="true" disableConcurrentJavaPlayback="false" cleareIECacheOptions="4351" />

 

Sample:

  1. Make sure to know how many domain accounts added/configured on the configuration domain tool to set it on the numWorkerProcesses="7". In Primary server, the default is 2 and the other player locations default number is 7.
  2. Then save it.
  3. Run the SolarWinds.SEUM.AgentDomainConfigurationTool.exe as administrator located on the C:\Program Files (x86)\SolarWinds\Orion\SEUM\Player.
  4. You may now see the user entry, enable the domain account, and add the domain user.