Applications Systems
Unable to collect data from Storage Arrays
This article describes an issue in which Storage Manager was unable to collect data from storage arrays. You may see a general-context error related to this issue recorded in the SMI-S provider log.
First published date
2/13/2019 3:52 PM
Last published date
6/14/2022 5:17 PM
Overview
The customer is unable to collect storage data from his arrays via Storage Manager. When checking the SMI-S module log, the following error is noticed.
WBEMException: CIM_ERR_FAILED (A general error occurred that is not covered by a more specific error code. (com.emc.cmp.osls.se.osl.Array.StorArrayShow():123 C:ERROR_CLASS_SOFTWARE F:ERROR_FAMILY_NOT_FOUND R.....
Note also that clicking the "Test" button in Device Configuration for the array within the Storage Manager website will also report any errors being received.
Storage Manager did not generate this error. The error was received from the SMI-S provider that Storage Manager is polling.
WBEMException: CIM_ERR_FAILED (A general error occurred that is not covered by a more specific error code. (com.emc.cmp.osls.se.osl.Array.StorArrayShow():123 C:ERROR_CLASS_SOFTWARE F:ERROR_FAMILY_NOT_FOUND R.....
Note also that clicking the "Test" button in Device Configuration for the array within the Storage Manager website will also report any errors being received.
Storage Manager did not generate this error. The error was received from the SMI-S provider that Storage Manager is polling.
Product section
Storage Manager
Resolution
Restart the SMI-S provider or contact the vendor of the SMI-S provider for further troubleshooting.
Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.
Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.