Tools

Unable to change Ticket Status if ticket is on Approval Process after upgrade to WHD 2026.2

The same issue even if the Approval Process is already completed or the Ticket is already Closed. The issue affected existing tickets in WHD after the upgrade to WHD 2026.2.

First published date

6/23/2026 4:28 PM

Last published date

6/23/2026 4:28 PM

Overview

By design, if your tickets are tied to an approval/change process, WHD normally locks the ticket status while approval is in progress and only unlocks it after the approval completes. In this particular case, ticket status cannot be changed even after the approval/change process is already completed.

Product section

Web Help Desk

Cause

This has been identified as a known issue in WHD 2026.2.

Resolution

This will be addressed in a future release of WHD.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.