Unable to backup Aruba CX switch with Kiwi CatTools

9/30/2020 8:19 PM

9/19/2022 8:35 PM

When running a Device.Backup.Running.Config activity in CatTools using the Cisco.Switch.IOS device type, it fails to complete.

The Activity log may show the following entries:
Waiting for an echo of term no mon command
Waiting for an echo of terminal len 0 command
Waiting for an echo of show running command

After a moment, CatTools will show the 'Failed to download device config" error.



Reviewing the debug logs, the entries below may show.



Note: Aruba CX switch with version 10.4 works well with the Cisco.Switch.IOS device type but Aruba CX switch with version 10.5 is where this issue occurs.

Kiwi CatTools

Possible resolutions:

1. Upgrade to the latest version of Cattools for HP.Switch.Aruba device script or

2. Keep the HP.Switch.Aruba device script device type or change it to Generic.Device.

• Edit the device Variations.
• Edit the device and go to the Variations tab > click the User Variations buttonGo to the Additional Commands tab
• Check the box beside 'Enter Enable Mode' and remove the 'enable' entry
• Check the box beside 'Disable Paging' and change the value to 'no page'
• Check the box beside 'Enable Paging' and remove the 'terminal len 24' entry
• Save the changes and run the activity again.

3. Verify if the 'exit' command asks for a logout response

• Log in to the Aruba device through PutTy
• Once logged in, enter the command 'exit'
• If the prompt asks for a logout response, ask the customer to have the logout prompt disabled from the device
• Ideally, the session should end once the 'exit' command is entered and it should not ask for a logout as this is also a security risk
• When the CatTools script runs the exit command and the device prompts for the logout response, CatTools does not have a way to respond back (with a Yes or No answer) so the connection is stuck, which results in CatTools not ending the session properly and not creating the backup file.