Network Management

Unable to back up configuration of Cisco ASA device

When backing up configuration from device (Cisco Adaptive Security Appliance/ASA) NCM shows the following error: Connectivity issues, discarding configuration (or configuration is too short)

First published date

10/16/2018 1:13 AM

Last published date

5/4/2022 12:48 AM

Overview

When backing up configuration from device (Cisco Adaptive Security Appliance/ASA) NCM shows the following error:

Connectivity issues, discarding configuration (or configuration is too short)
 

Product section

Network Configuration Manager

Cause

This issue occurs when the wrong device template is chosen by the NCM Auto Determine feature. With the different sysObjectID of Cisco ASA models, the Auto Determine feature may fail to identity the correct model of device and in turn will fail to use the generic template (Cisco IOS), which is not compatible with all ASA devices.

Resolution

  1. In the Orion Web Console, select the node and click Edit properties.
  2. Scroll down to NCM Properties > Communication > Device Template and from the drop-down menu, select Cisco Adaptive Security Appliance.
  3. You may also need to provide the credentials for the protocol settings.
  4. Click Submit and run the backup again.