Network Management

Unable to back up configuration from wireless controller

This article addresses an issue on Network Configuration Manager (NCM) 7.0.2 in which you are unable to back up a configuration from a wireless controller device. This issue is related to a timeout setting in NCM.

First published date

11/29/2018 10:56 PM

Last published date

5/16/2019 2:46 PM

Overview

This article describes and provides a resolution for an issue on Network Configuration Manager (NCM) 7.0.2 in which you are unable to back up a configuration from a wireless controller device. This issue is related to a timeout setting in NCM.

Product section

Network Configuration Manager

Cause

This issue occurs because of a timeout error.

Resolution

Increase the timeout values in:

Telnet/SSH Connection Timeout (default value is 45 seconds and you could increase this to 200 seconds)
Telnet/SSH prompt Timeout (default value is 15 seconds and you could increase this to 150 seconds)

Once the values are adjusted and the application is restarted, re-try configuration backup.

To set the Telnet/SSH timeout adjustments in NCM:

1. Log in to the Orion Webconsole and click Settings > NCM Settings.

2. Click Protocol Settings. From Telnet/SSH Settings, set the timeouts and click Submit.

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