Network Management

Unable to assign dates in NCM End of Support

This article discusses how to resolve the issue when a user cannot assign an EOL date since the assign dates are grayed out.

First published date

11/29/2018 11:00 PM

Last published date

7/26/2020 4:28 PM

Overview

The Assign Dates button is disabled or grayed out for the End of Support feature in NCM.

Product section

Network Configuration Manager

Cause

This occurs when the account used to access the Web Console has a Webuploader role or lower for NCM.

Resolution

Use an account that has an Engineer or Admin role in NCM.
On the Web Console, go to Settings > Manage Accounts.
Select the account and click Edit.
Locate and expand Network Configuration Manager Settings.
Change the NCM role to Admin and click Submit.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.