Security Compliance

Unable to apply the license key on SEM 6.3.0 and later

This article describes an issue that prevents you from applying a license key on SEM version 6.3.0 and later.

First published date

10/17/2018 5:25 PM

Last published date

10/17/2018 5:25 PM

Overview

Unable to apply the license key to Security Event Manager (formerly Log & Event Manager) version 6.3.0 and later.

Product section

Security Event Manager

Cause

Changes to access options from users other than the administrator in SEM version 6.3.0 and later.

Resolution

By default, once LDAP or SSO is enabled, the admin user is disabled and must be enabled again to apply the license key.

To enable the admin user:

Go to http://<SEMHostName>:8080/mvc/login.
Log in using credentials with an LDAP or SSO user.
In the Settings window, click LOCAL USERS.
Move the slider to enable the admin user.
Log in to the Web Console using the admin user.
In the Manage tab, go to Appliances.
Under the Properties section, select the License tab.
Click Update License if the license activation is expired or if it is already set. Otherwise, you should see the Key, Name, Email, and Phone fields open to be edited.
Add the required information.
Click Activate.

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