Network Management
Unable to add Operations to VNQM to Cisco devices on version 15.3 and above
This article describes the issue when you are unable to add operations to Cisco device using VNQM or scan the device for existing Operations. This occurs mainly in 15.3 or newer.
First published date
10/22/2018 9:27 PM
Last published date
4/3/2023 10:07 PM
Overview
This article describes the issue when you are unable to add operations to Cisco device using VNQM or scan the device for existing Operations, the operation may show as failed.
Product section
VoIP & Network Quality Manager
Cause
This issue occurs because there's a change with how Cisco handles the Owner field of Operations in IOS 15.3 and later.
Resolution
1. Manually Create the Operation on the device without placing anything in the owner field.
2. Use VNQM scan for existing Operation as outlined in the Admin guide. Review this link for the steps.
2. Use VNQM scan for existing Operation as outlined in the Admin guide. Review this link for the steps.