Network Management

"Loading Error  Sorry for the disturbance, we were not able to load the resources. Please try again" when trying add a Cloud account to SolarWinds Platform,

During the Add Cloud Account wizard and choosing the "Resource Monitoring Method", the following error message may appear: Loading error Sorry of the disturbance, we were not able to load the resources

First published date

11/10/2023 5:57 PM

Last published date

2/21/2025 10:05 PM

Overview

When trying to add a cloud account to SolarWinds Platform, the following message will appear:

Loading Error 
Sorry for the disturbance, we were not able to load the resources. Please try again

Screenshot 2024-07-11 at 7.37.31 PM.png

Product section

Network Performance Monitor

Cause

This caused by insufficient permission on the account used.
Creating a new user account in Orion, the default setting for IPAM (IP Address Manager) Roles & Permissions is 'Read Only'. This setting proves insufficient for executing a POST request necessary to add a cloud account. However, by upgrading the Roles & Permissions to either 'Power User' or 'Admin' level, you will gain the capability to add a cloud account successfully.

Resolution

To resolve this problem, please perform the following steps:
  1. Login to the SolarWinds Platform with administrator rights.
  2. Navigate to Settings → All Settings → Manage Account.
  3. Select account with insufficient permissions
  4. Click Edit
  5. Expand IP Address Manager Settings section, change ‘IPAM Roles & Permissions’ to 'Power User' or 'Admin'.