Unable to access the Linux-based WHD Console

10/25/2018 2:03 PM

9/10/2020 3:12 PM

When you access Web Help Desk in a Linux environment, the process fails. If you execute df - a /dev/sda3 in a command line, the results show that the available space is 0 and used space is 100%.

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Web Help Desk

Either the catalina.out log is filling up most of the main partition or the PostgreSQL database backup is filling the /data1/backup folder.

1. Log in to the Web Help Desk server using the administrator or root account.

2. Stop the WHD service. Run command:

# Disclaimer: Scripts are not supported under any SolarWinds support program or service.
# Scripts are provided AS IS without warranty of any kind. SolarWinds further disclaims all warranties including, without limitation, any implied warranties of merchantability or of fitness for a particular purpose.
# The risk arising out of the use or performance of the scripts and documentation stays with you. 
# In no event shall SolarWinds or anyone else involved in the creation, production, or delivery of the scripts be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the scripts or documentation. 

sudo service webhelpdesk stop

3. Run command df -h to confirm if the webhelpdesk folder or /data1/backup drive is full.

4. Navigate to /usr/local/webhelpdesk/bin/tomcat/log and delete all files inside the folder. Either use the command below or use WinSCP to delete the files.

# Disclaimer: Scripts are not supported under any SolarWinds support program or service.
# Scripts are provided AS IS without warranty of any kind. SolarWinds further disclaims all warranties including, without limitation, any implied warranties of merchantability or of fitness for a particular purpose.
# The risk arising out of the use or performance of the scripts and documentation stays with you. 
# In no event shall SolarWinds or anyone else involved in the creation, production, or delivery of the scripts be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the scripts or documentation. 

cd /usr/local/webhelpdesk/bin/tomcat/log

once inside the log folder, run command:

# Disclaimer: Scripts are not supported under any SolarWinds support program or service.
# Scripts are provided AS IS without warranty of any kind. SolarWinds further disclaims all warranties including, without limitation, any implied warranties of merchantability or of fitness for a particular purpose.
# The risk arising out of the use or performance of the scripts and documentation stays with you. 
# In no event shall SolarWinds or anyone else involved in the creation, production, or delivery of the scripts be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the scripts or documentation. 

rm -rf catalina.out

5. Navigate to /data1/backup and see how many database backups exist. You can delete old backups with the customer's permission to make more disc space. Either use the command below or use WinSCP to delete the files.

# Disclaimer: Scripts are not supported under any SolarWinds support program or service.
# Scripts are provided AS IS without warranty of any kind. SolarWinds further disclaims all warranties including, without limitation, any implied warranties of merchantability or of fitness for a particular purpose.
# The risk arising out of the use or performance of the scripts and documentation stays with you. 
# In no event shall SolarWinds or anyone else involved in the creation, production, or delivery of the scripts be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the scripts or documentation. 

rm -rf whdbackupfilename

6. Start the Web Help Desk service. Run command:

# Disclaimer: Scripts are not supported under any SolarWinds support program or service.
# Scripts are provided AS IS without warranty of any kind. SolarWinds further disclaims all warranties including, without limitation, any implied warranties of merchantability or of fitness for a particular purpose.
# The risk arising out of the use or performance of the scripts and documentation stays with you. 
# In no event shall SolarWinds or anyone else involved in the creation, production, or delivery of the scripts be liable for any damages whatsoever (including, without limitation, damages for loss of business profits, business interruption, loss of business information, or other pecuniary loss) arising out of the use of or inability to use the scripts or documentation. 

sudo service webhelpdesk start