Network Management

Unable to Launch the Configuration Wizard

This article shows how to quickly resolve an issue with unable to launch the Configuration Wizard on NPM 12.3.

First published date

9/16/2020 2:08 AM

Last published date

9/16/2020 2:13 AM

Overview

Did all possible ways to launch the Configuration Wizard:

repair Orion core services
running it manually from the SolarWinds folder
running it from CMD
running it from Start menu

Seen error in the ConfigurationWizard.log:

ERROR ProgramStarter - System.ArgumentNullException: Value cannot be null.
Parameter name: value
   at System.BitConverter.ToString(Byte[] value)
   at SolarWinds.ConfigurationWizard.Common.WebHelper.IIS7Configurator.FindSiteBinding(BindingCollection bindings, String findProtocol)
   at SolarWinds.ConfigurationWizard.Common.WebHelper.IIS7Configurator.FindSite()
   at SolarWinds.ConfigurationWizard.Common.IISHelper.FindSite()
   at SolarWinds.ConfigurationWizard.Host.SettingsController.GetSettings(IHostInfo hostInfo)
   at SolarWinds.ConfigurationWizard.Host.ProgramStarter.Start(String[] args)

Product section

Network Performance Monitor

Cause

Possible binding issues with the WebHelper IIS Configurator.

Resolution

Open Server Manager and remove roles and feature
Select Web Server (IIS) to be removed from the server roles.
After successfully removing the role, restart the server.
Re-install the Web Server (IIS) Role from the server manager.
Try to execute the Configuration Wizard.
Confirm prompt to install additional IIS features.
Configuration Wizard should be able to launch after.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third party content at your own risk, and you will be solely responsible for the incorporation of the same, if any.

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.