Network Management

Website prompting an error message when trying to Edit or Create a User Account in Orion

This article will show how to quickly isolate and resolve an issue wherein unable to Edit or Create a User Account getting Unexpected Website Error Error

First published date

11/11/2021 1:59 AM

Last published date

11/25/2021 2:32 AM

Overview

Under Manage Accounts, unable to Edit any existing User Account or even Add New Account getting the similar error below:

Sample Image:

ERROR seen in the OrionWeb.log (C:\ProgramData\SolarWinds\Logs\Orion):

2021-11-10 12:39:49,893 [228] (6) ERROR ASP.global_asax - (null)  Application_Error(1cdf229837364123b83d7fe56c2f154f)
System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: Error (Fault Detail is equal to An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is:
System.ApplicationException: Error ----> System.ArgumentNullException: Value cannot be null.
Parameter name: userId
   at SolarWinds.Toolset.BusinessLayer.Services.LicenseSettingsService.GetSetting(String userId, String settingName, String defaultValue)
   at SolarWinds.Toolset.BusinessLayer.ToolsetBusinessLayerService.<>c__DisplayClass62_0.<GetSetting>b__0()
   at SolarWinds.Toolset.BusinessLayer.ToolsetBusinessLayerService.SafeCall[T](Func`1 method)
   --- End of inner ExceptionDetail stack trace ---
   at SolarWinds.Toolset.BusinessLayer.ToolsetBusinessLayerService.SafeCall[T](Func`1 method)
   at SolarWinds.Toolset.BusinessLayer.ToolsetBusinessLayerService.GetSetting(String userId, String settingName, String defaultValue)
   at SyncInvokeGetSetting(Object , Object[] , Object[] )
   at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
   at System.S...).

Product section

Orion Platform

Cause

The SolarWinds Engineer's Toolset is currently installed but is no longer being used.

Resolution

RDP to the Orion Server
Run appwiz.cpl to launch the Programs and Features
Locate and uninstall the SolarWinds Engineer's Toolset
Run as Administrator and complete the Configuration Wizard

Should now be able to Edit or Create a User Account:

Disclaimer: Please note, any content posted herein is provided as a suggestion or recommendation to you for your internal use. This is not part of the SolarWinds software or documentation that you purchased from SolarWinds, and the information set forth herein may come from third parties. Your organization should internally review and assess to what extent, if any, such custom scripts or recommendations will be incorporated into your environment. You elect to use third-party content at your own risk, and you will be solely responsible for the incorporation of the same if any.