Network Management

This OID is not supported error in Universal Device Poller on the SolarWinds Platform

"This OID is not supported" can be seen when a UNDP is not configured correctly, or the OID(s) do not appear to be present on the MIB of the devices.

First published date

10/24/2018 12:02 PM

Last published date

7/21/2025 6:18 PM

Overview

The following errors appears when creating a new universal device poller (UNDP) with an unknown OID:

This OID is not supported


image.png

Unable to poll this OID on the test node. Try using a different OID or a different test Node.


unable to poll OID.PNG

 

Product section

Network Performance Monitor

Cause

There are three types of OIDs:
Get, Get Next and Table. 
The error occurs when the incorrect OID type is selected. 

Resolution

Solution 1:
  1. Collect Run SolarWinds SNMP Walk and verify the corresponding OID.
  2. Most likely this OID does not exist in the node. 
  3. You should refer to the device owner or vendor and get correct OID.

Solution 2:
  1. Once you have confirmed OID is correct, on the UNDP you have set up, click Show Advanced Options.
  2. Select the appropriate option. (e.g, Change the type to GET )
  3. Retest the Poller against the node.