Network Management

UDT not polling endpoint details from nodes

Some Switches do not provide endpoint details (IP and MAC address) in UDT.

First published date

10/15/2018 7:13 PM

Last published date

8/31/2023 10:03 PM

Overview

Some nodes do not provide endpoint details (IP, MAC, host name) on some or all of its ports or interfaces. The following is an example of a switch that displays some of these endpoint details:

Product section

User Device Tracker

Resolution

Run the UDT Compatibility Checker against the node located within the install folder (Program Files (x86)\Solarwinds\Orion\UDT)
Run it against the node via the steps listed here: UDT Compatibility Checker.
Check for VLANs that cannot be polled. The vlans are indicated in the Layer 2 results as an @ sign, followed by a number. Example: dot1dTpFdbTable@55 would be vlan 55
If vlans are missing from the node that you would expect, then follow the steps listed here: Enable VTP VLAN polling in UDT.
If after this it still does not work, delete and re-add the node from UDT only and add it back in.
Restart Orion services.

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