Network Management

UDT module is hidden and UDT pages are inaccessible in the SolarWinds Platform Web Console

When trying to access any UDT pages, you see a 403 Forbidden error saying 'you cannot use this feature as your current license does not include access to it.' Even when having the license that should include UDT, UDT pages are not accessible.

First published date

8/25/2025 7:41 AM

Last published date

8/25/2025 4:01 PM

Overview

When trying to access any UDT pages, you receive the following error message:

403 - Fobidden, Ooops...
you cannot use this feature as your current license does not include access to it.
To activate an evaluation version of this feature, go to License Manager.

UDT Settings is missing under Product Specific Settings.

 

The Licensing_LicenseAssignments table in the database does not show UDT:

Performing steps from the article Corrupted license Store in SolarWinds Platform, performing a platform repair, and even performing a clean uninstall and reinstall do not resolve the issue.

Product section

User Device Tracker

Cause

UDT module was hidden in history.

Resolution

To enable module UDT, run a SQL command on the SolarWinds Platform database.

  1. Connect to the SolarWinds Platform server.
  2. Open Database Manager from the SolarWinds Platform folder of the start menu.
  3. Select Add Orion Server, and expand the SQL Server and database in bold.
  4. Right-click the database and select New query.
  5. Paste the query into the window and select Execute query:
-- Scripts are not supported under any SolarWinds support program or service.
-- Scripts are provided AS IS without warranty of any kind. SolarWinds further
-- disclaims all warranties including, without limitation, any implied warranties
-- of merchantability or of fitness for a particular purpose. The risk arising
-- out of the use or performance of the scripts and documentation stays with you.
-- In no event shall SolarWinds or anyone else involved in the creation,
-- production, or delivery of the scripts be liable for any damages whatsoever
-- (including, without limitation, damages for loss of business profits, business
-- interruption, loss of business information, or other pecuniary loss) arising
-- out of the use of or inability to use the scripts or documentation.

DELETE FROM [dbo].[Licensing_LicenseFilters]
WHERE [ProductName] = 'UDT' AND [ApplicationMode] = 'Late'
  1. restart all SolarWinds Services. 

If the issue persists after the steps above, try running the Configuration Wizard.